It is a good idea to contact the moving companies you are considering for your move with as much notice as possible. It is ideal to have companies provide an estimate five to six weeks prior to your desired move date. Try to select the moving company four weeks before your moving date. Be sure to sign the Estimate/Order for Service and confirm your packing, pick-up, and delivery dates.

There are three types of estimates:

Non-binding, firm binding, and option binding. A non-binding estimate is the carrier’s approximation of the cost, based on the estimated weight of the shipment and the accessorial services requested. The final cost will be based upon the actual weight of your shipment, the services provided, and the tariff provisions in effect.

A firm binding estimate is an agreement between the agent and the customer that the cost of the move will be a specific dollar amount based on the estimated weight of the shipment and the specific services requested. If the actual weight of the shipment is different than the agent anticipated, the price of the move would not change.

An option binding estimate (also known as a not-to-exceed estimate) is an agreement between the agent and the customer that the cost of the move will be no more than a specific dollar amount based on the estimated weight of the shipment and the specific services requested. If the anticipated weight of the shipment is less than estimated, then the customer’s bill is reduced by the amount of the cost associated with the weight difference between the estimated and actual weight.

The tariff provisions require that the charges be paid in full, prior to your shipment being unloaded at destination. You can pay for your move at the time of delivery with cash, money order, traveler’s check, certified check or cashier’s check. Or, with prior credit approval, you can charge the cost of your move to your personal credit card. Wheaton gladly accepts the following credit cards: MasterCard, Visa, Discover, and American Express.

All moving companies are required by federal law to make Your Rights and Responsibilities When You Move available to customers. Your primary responsibility as outlined by the Federal Motor Carrier Safety Administration is to select a reputable household goods carrier, ensure that you understand the terms and conditions of the contract, and understand and pursue the remedies that are available to you in case problems arise. You should talk to your mover if you have further questions. The moving company will also furnish you with additional information describing its procedure for handling your questions and complaints, and a telephone number you can call to obtain additional information about your move.